Commercial Operations Associate – Ontario

Job Summary

In this role, the Commercial Operations Associate will have the opportunity to be exposed to a variety of responsibilities within the company’s Commercial Operations. The role includes direction and guidance from management to expose this individual over time to our business strategy and develop them to become a key individual in our Commercial Operations department.

Job Specifications

Reporting Relationships

Core  Relationships: 

  • General Manager Canada
  • Commercial sales team
  • Internal and External Customers
  • Warehousing Operations & Supply Chain
  • Other company divisions as needed and required by position

Essential Responsibilities:

  • Key account support for Hospital and Retail functions with a focus on English and French speaking markets
  • Internal support for wholesalers, provincial formularies, marketing, sales and market analysis
  • Learn functions throughout the company in areas including, but not limited to, customer service, RFP analysis, management of Drug Shortage database, supply chain, sales reconciliation, accounting, sales & marketing functions
  • Prepare marketing materials, deploy e-communications and maintain corporate website
  • Project manage commercial database including product launches, forecasting, and liaison with demand planning
  • Flexibility and comfort with change is expected as the responsibilities will fluctuate and vary over time
  • Receive training in objectives, functions, and outcomes of various departments to develop and broaden business knowledge
  • Observe- and gain input from experienced and successful coworkers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties
  • Create and develop customer focused presentations
  • Requires use of Systems Applications Products audit tools
  • Frequent, open, clear, and effective communication, verbally and written, with peers and managers is essential and expected
  • Other duties as requested


  • Bachelor’s Degree from leading Canadian University
  • French written and spoken a must
  • Proficient in Microsoft Office products
  • Self-starter who embraces change
  • Strong problem-solving ability
  • Dynamic oral and written communication
  • Ability to speak and present effectively before customers or employees of the organization
  • Ability to write routine reports and correspondence
  • Ability to manipulate, analyze, and interpret sales data
  • High learning ability, agility, prompt follow up, and attention to detail
  • Strong work ethic

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